Below is a list of our frequently asked questions.
How much does it cost to ship my horse?
There are many factors that must be taken into consideration, such as the number of horses, geographic location of pickup and destination, tolls, fuel costs, and layover costs. NPET is not the cheapest equine transporter in the market space, our equipment is top of the line in order to provide the best possible ride, comfort, and safety for the horses being transported. Charges pay for the driver's salary, fuel, tolls, truck & trailer, maintenance, and insurance. After hauling a client’s horse to a specific destination, NPET will almost never have a horse for the return trip back to our farm. Our prices also reflect our ability to be flexible and haul on short notice.
What are the required documents for my horse to travel?
There are two critical documents that you must have ready for NPET to haul your horse legally:
1) a Negative Coggins test – that must be within the last year, the dates must also cover the travel time to the final destination
2) Health Certification, this document also comes from a veterinarian and must be within 30 days as well as cover the travel dates to the final destination.
What is a Brand Inspection?
There are eight states that require a Brand Inspection; Colorado, Idaho, Montana, Nevada, New Mexico, Utah, Washington, and Wyoming. Be aware that a Brand Inspection is required regardless of whether the horse is branded or not branded. NPET cannot transport a horse out of one of these states without Brand Inspection documentation, so be sure to provide a state inspector several days’ notice prior to the scheduled pickup date. Note: A Brand Inspection is only required when leaving one of the above listed states.
What is NPET's cancellation policy?
NPET must be notified and NPET must also acknowledge cancellation within 48 hours of the scheduled pickup time, or the 50% deposit is forfeited. If the client cancels while we are enroute to the pickup location the client will be charged 100% of the contract price.
Is NPET licensed and insured?
Yes, NPET operates in accordance with the Federal Motor Carrier Safety Administration (FMCSA) by registering and displaying our unique U.S. Department of Transportation (USDOT) number (3685186). NPET also has the required Motor Carrier (MC) number (1283374) that is for carriers transporting in interstate commerce. NPET maintains insurance coverage on the truck, trailer and each horse (limited). NPET does not carry insurance that would cover the full value of the horses in transport - Insurance for the full value of the horse is the responsibility of the owner.
Will NPET train my horse to load?
No, it is your responsibility to train your horse to load. Ensure you take the time well in advance of the pickup date to slowly and patiently introduce your horse to loading into a horse trailer as well as being comfortable in the trailer. NPET will make every effort to load your horse on the scheduled pickup date in a calm and respectful manner. DO NOT use drugs on your horse as this can lead to overheating and other medical complications. NPET would like to have all horses loaded within 30 minutes and on the road to the destination, anytime past 30 min will incur a $50.00 charge.
Do I need shipping boots or wraps?
This decision is up to you but if boots/wraps start to come off, we will take them off and not rewrap your horse. On long routes with layovers, we will not allow a horse to stand in a stall with boots or wraps unless there is some medical reason and there are instructions provided by a veterinarian. NPET conducts pre-inspections of the trailer prior to any horses being loaded for any object that may cause injury.
My horse doesn’t travel well and typically kicks and paws?
Hauling horses comes with normal wear and tear on a trailer but if your horse destroys the trailer, gates, walls, ramps, dividers, mangers, etc… where it cannot be used either enroute or after dropping off your horse at the final destination – repair costs will be sent to the you for payment on top of the transport cost.
How do I choose a stall size?
NPET stands apart from most equine transport companies, we do not charge extra for box stalls. The trailer only has three available box stalls, and these are the recommended option for all long-hauls. Box stalls provide the most flexibility and allow the horse to travel in the position that is most comfortable for them. The box stall also allows your horse to drop their neck down to clear out their sinuses that can assist in preventing shipping fever. If possible, we prefer to ship most horses in a box stall. Stall sizes are roughly: Box Stalls are 8’ x 10’ and 8’ x 8’, 1.5 stall is 4’ x 10’, and a single stall is 2.5’ x 10’.
How much tack can I ship with my horse?
Every horse on the trailer is allowed up to 25lbs per horse which is usually basic tack for 1 x horse. Tack trunks are on a case-by-case basis due to limited space and weight requirements on the trailer. Anything over 25lbs must be coordinated in advance.
How often do you stop?
We stop every 3-4 hours for roughly 30 minutes to replenish hay bags and provide water to each horse. On longer hauls we stop at designated stables along the route for up to ten hours so your horse can relax and stretch from riding in the trailer all day and is rested for the next day. In accordance with the Federal Motor Carrier Safety Administration (FMCSA) CDL-A drivers generally only have 11 hours of drive time each day before the driver must rest. There are few exceptions to this rule such as bad weather, so our days are generally very disciplined and focused in order to stay on schedule. The Glympse app that we use to share our location and ETA will allow you to track our daily progress along the route.
How and When do I pay?
NPET accepts cash, cashier’s check, Visa, Mastercard, American Express, and Discover credit cards. If paying by credit card there is 4% surcharge added to the bill, this is the transaction fee that NPET is charged to process the transaction. NPET requires a 50% deposit to reserves a stall on the tailer, this amount must be received no later than three days prior to the Pick-up date. The remaining 50% will be due at the pick-up location or it can be pre-paid prior to our arrival – this is recommended.